Refund policy
We do not offer returns for change of mind, preference, or sizing issues.
However, if you receive an item that is defective, damaged, or incorrect, you must contact us within 30 days of receiving your order so we can review and resolve the issue.
To be eligible for review, the item must be unused, unworn, in its original condition and packaging, and accompanied by proof of purchase.
To report an issue, please contact us at support@armadajewelry.com. Do not send items back without prior authorization, as unsolicited returns will not be accepted.
Damages, Defects, or Wrong Items
Please inspect your order immediately upon delivery. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible at support@armadajewelry.com with clear photos and order details.
Once the issue is verified, we will process a full refund to your original payment method. In such cases, return shipping instructions (if required) will be provided.
Refunds
Refunds are not allowed under normal circumstances.
A full refund is issued only if the product is confirmed to be defective, damaged, or incorrect.
Approved refunds will be processed to the original payment method within 10 business days after confirmation. Processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since refund approval, please contact us at support@armadajewelry.com.
Exceptions / Non-Returnable Items
We do not accept returns or refunds for:
- Sale items
- Gift cards
- Custom or personalized products
- Items showing signs of wear or use
If you have questions about a specific item, please contact us before purchasing.
Exchanges
We do not offer direct exchanges. If your item qualifies due to a defect or error on our part, this will be handled as a refund case as outlined above.
European Union – 14-Day Cooling-Off Period
If your order is shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must be unused, unworn, in original packaging, and accompanied by proof of purchase. Once received and inspected, a refund will be issued in accordance with EU consumer protection laws.